Refund policy

Returns
You can request a return within 30 days of delivery for items that are unused, unassembled and in their original packaging.

- Contact us first at sales@nwc-pdx.com or (503) 706-5595 to get a return authorization. We can't accept items sent back without one.
- We'll send you return instructions and the return address along with your authorization.
- Return shipping is paid by the customer unless the item arrived damaged, defective, or wasn't what you ordered.

Items that can't be returned
- Special-order items, including special-order finishes such as Maple
- Items that have been assembled or installed
- Clearance items, or custom-quoted project orders unless agreed in writing

Damaged, defective or wrong items
Inspect your order when it arrives and contact us within 48 hours with photos. We'll replace the item or part, or refund it, at no cost to you.

Refunds
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days.

Questions?
Call (503) 706-5595 or email sales@nwc-pdx.com.