Privacy policy

Privacy Policy
Last updated: October 14, 2026

NWC Office Furniture LLC ("NWC," "we," "us") runs this online store. This policy explains what personal information we collect, how we use it, and the choices you have. Our store is hosted on Shopify.

1. Information we collect
Information you give us:
- Contact details such as your name, company, email address, phone number, and shipping and billing addresses
- Order details, including the products you buy and any notes, floor plans or files you send us for a quote or space plan
- Payment information. Payment card details are handled directly by our payment processors. We don't see or store your full card number.
- Messages you send us by email, phone, chat or our contact and quote forms

Information collected automatically:
- Device and browser information, IP address, pages viewed, and how you use the site, collected through cookies and similar technologies
- Approximate location based on your IP address

2. How we use your information
- To process, ship and deliver your orders, including scheduling freight delivery
- To prepare quotes, space plans and installation estimates you request
- To answer your questions and provide customer service, returns and warranty help
- To send order updates and, if you sign up, news and offers. You can unsubscribe at any time using the link in any email.
- To prevent fraud and keep the site secure
- To understand how people use the site so we can improve it
- To meet legal, tax and accounting obligations

3. Who we share it with
We share personal information only as needed to run the store:
- Shopify, which hosts our store and processes checkout
- Payment processors, to take payment
- N9NE Furniture Group and other manufacturers, to fulfill and ship your order
- Shipping and freight carriers, to deliver your order and schedule delivery
- Service providers that help us with email, analytics, customer service and installation
- Government authorities or others when required by law, or to protect our rights or others' safety
- A buyer or successor if our business is sold or reorganized

We do not sell your personal information for money. Some cookies may be used for analytics or advertising. You can limit this using the "Your Privacy Choices" link at the bottom of our website, or through your browser's cookie settings.

4. Cookies
We and Shopify use cookies to keep your cart working, remember your preferences, and understand how the site is used. You can block or delete cookies in your browser settings, but parts of the site, such as the cart and checkout, may not work properly without them.

5. How long we keep it
We keep order and account information for as long as needed to fulfill orders, handle returns and warranty claims, and meet tax and legal requirements. After that, we delete it or make it anonymous.

6. Your choices and rights
Depending on where you live, you may have the right to:
- Ask what personal information we have about you
- Ask us to correct or delete it
- Ask for a copy of it
- Opt out of targeted advertising or the "sale" or "sharing" of your information
- Unsubscribe from marketing emails at any time

To make a request, email sales@nwc-pdx.com or call (503) 706-5595. We may need to verify your identity before we act on it. We won't treat you differently for using your privacy rights.

7. Security
We use reasonable safeguards to protect your information, and checkout is encrypted. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

8. Children
This store is intended for adults and businesses. We don't knowingly collect personal information from children under 13.

9. Links to other sites
Our site may link to other websites, such as manufacturer instruction guides. We aren't responsible for their privacy practices.

10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.

11. Contact us
NWC Office Furniture LLC
Email: sales@nwc-pdx.com
Phone: (503) 706-5595